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Return Policy

Except for orifices, all parts and accessories returned within 30 days of receipt are eligible for a refund or exchange when returned in new unused condition. See below for details. Must be in original packaging and suitable for resale. For safety reasons, orifices are not returnable.

We do not refund outbound shipping cost unless there was a mistake on our end.

We do not pay for return shipping. If there was a mistake on our end we will have the parts picked up.

We do not charge restocking fees.

 
Ordered wrong parts?
If you ordered the wrong parts for your grill and they don't fit, don't worry. As long as they are in new, saleable condition, you can simply return them.
  • If you just want to return the parts, we'll credit your account less our original outbound shipping cost.
     
  • If you have found the correct parts on our site and wish to exchange for the correct ones, simply return what you can't use and tell us what part numbers you need.  We'll make the exchange, adjust the order total to reflect any difference in parts cost, debit or credit your account as necessary, and ship your new parts out as fast as possible. There is a flat rate $4.95 exchange shipping charge for the new shipment.
The best way to find the correct parts for your grill is to shop by grill brand and model number

 
Parts don't fit?
Did we say the parts would fit your model? Parts ordered from the model page for your specific grill brand and model, or a page that indicates specifically that the part fits your grill model, are guaranteed to fit. If you ordered parts from any other part of our site, please see "Ordered wrong parts?" above. If you don't know your grill brand and model number, please see "Ordered wrong parts?" above.

First, please accept our apologies for the inconvenience the problem has caused. We will work to resolve it quickly and to your satisfaction. To help us troubleshoot the problem, please call us at 1-501-821-4050 or send an email to customerservice@clagrills.com with the following information:
  • Order number
  • Your grill brand and model number
  • Exactly which parts do not fit
  • Dimensions of your original parts
  • Description of problem and any other information you deem relevant
  • Telephone number where you can be reached
Do not return the parts. We will research the problem and contact you with a resolution. We will also arrange for pickup of the parts, if necessary.

 
Defective or Damaged in shipment?
Please do not return damaged parts. Kindly call us at 501-821-4050 or send an email to customerservice@clagrills.com with the following information:
  • Order number
  • Description of damage or defect
  • Telephone number where you can be reached
We will contact you promptly to arrange for delivery of new parts and pickup of the damaged parts.

 
Packing error?
Didn't get what you ordered? Even with packing controls in place, this sometimes happens. Please accept our apologies for the inconvenience. Please do not return the parts. Kindly call us at 501-821-4050 or send an email to customerservice@clagrills.com with the following information:
  • Order number
  • Description of incorrect parts
  • Telephone number where you can be reached
We will contact you promptly to arrange for delivery of the correct parts and pickup of the wrong parts.

 
Don't want the parts?
No problem. As long as they are in new, saleable condition, and in original packaging, you can simply return them. We'll credit your account less our original outbound shipping cost.

 

 

When returning parts, please pack well!
If not properly packed, parts can be damaged in shipping. Please use original packing materials when possible. If they come back broken, no refund will be given. This does happen.


Contacting us
Email is the best way to contact us for problems with your order. Our customer service folks (mostly family and extended family) frequently work emails afterhours and on weekends. Be sure to include your order#.

We also welcome your telephone calls. During the busy spring and summer grilling season, we cannot always answer the telephone immediately.  If we do not answer, please leave a detailed message, including order# and telephone number where you can be reached. We WILL return your call.



Send Returns/Exchanges to:

CLA Grills & Service - Returns
26815 Kanis Road
Little Rock, Arkansas 72223		 Include:
  • Copy of your receipt, with order number
  • Return in original packaging
  • Indicate reason for return
  • For exchanges, include part numbers needed
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