|
|
View Cart | Checkout |
 |
 |
 |
 |
 |
 |
 |
 |
 |
How to contact us
For faster service, please include your order number in all correspondence.
| We are not able to accept orders over the telephone or by email. Please place your order through our secure online shopping system |
| Returns. If you have items you need to return or exchange, please see our Return Policy. |
| Looking for parts? We carry the most commonly replaced grill parts and all of the parts we offer for sale are shown on our website. If what you are looking for is not here, we probably don't have it. |
| If there is a problem with your order, please send an email to customerservice@clagrills.com describing the problem. Include the original order number in all correspondence. We will do whatever we can to resolve it promptly and fairly. Be sure to read our Return Policy. |
| Important shipping information: We pack and ship Monday through Friday 8am to 6pm CST and frequently on Saturday if Carl hasn't gone fishing. We make every effort to get your order out the door as soon as possible and usually get it shipped within two days. Sometimes during the busy spring and summer grilling season it may take a bit longer. Please allow an additional 3-5 business days for delivery. |
| NOTE: The free shipping and the $4.95 flat rate shipping charges are discounted courtesy rates for our customers that do not reflect the actual shipping charges we pay. While we normally ship via UPS, at our discretion, we may ship some packages via US Postal Service, or other carrier. |
| Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government. |
|
CLA Grills & Service - Returns 26815 Kanis Road Little Rock, Arkansas, 72223 Telephone: (501) 821-4050 Fax: (501) 821-3978 |
|
Normal business hours: Our store is not open to the general public as all of our orders are processed online through our website. |
| Monday thru Friday: 9:00am to 5:00pm central time Saturday: Gone fishing Sunday: Closed |
| These are our regular business hours but, being a family business, we are typically here beyond these hours. We frequently process orders on holidays, Sundays, and at all hours of the night. |